Privacy Policy

Last updated: February 1, 2026

Version: 2.0

1. Data Controller

WetWijzer/LisLoi ("we", "our", "the Service") is responsible for the processing of your personal data as described in this privacy policy. We act in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and the Belgian Law of July 30, 2018 on personal data protection.

2. Description of Service

WetWijzer/LisLoi is an unofficial research platform on Belgian legislation. The Service offers:

3. Data Collection Overview

3.1 Automatically Collected Data

Data Purpose Retention Period
IP address Security, abuse prevention, rate limiting 90 days
Browser/device info (User-Agent) Technical optimization, compatibility 90 days
Visit timestamp Security logs 90 days
Pages visited Anonymized statistics 90 days (anonymized indefinitely)

3.2 Account Data (upon registration)

Data Required? Purpose
Email address Yes Account verification, password recovery, communication
Name No Personalization
Password Yes Authentication (encrypted with bcrypt, never stored in plain text)
Language preference Yes Service delivery in chosen language
2FA secret No Two-factor authentication (AES-256 encrypted)

3.3 Payment Data

Data Processed by Stored by us?
Credit card/payment data Stripe No - never
Billing address Stripe + WetWijzer Yes
VAT number Stripe + WetWijzer Yes
Transaction history Stripe + WetWijzer Yes (7-year legal retention)

3.4 Chatbot Interactions

🔒 Privacy by Design: We do NOT store your chatbot conversations in our database.

⚠️ Warning: Do not share personal, confidential, or sensitive information in chatbot conversations. Conversations are processed by external AI providers.

4. Legal Bases for Processing

In accordance with GDPR Article 6, we process your personal data on the following legal bases:

Processing Legal Basis (Art. 6 GDPR) Explanation
Account creation and management 6(1)(b) Contract Necessary for service delivery
Payment processing 6(1)(b) Contract Necessary for purchase execution
Billing data retention 6(1)(c) Legal obligation Accounting retention requirement (7 years)
PEPPOL electronic invoicing 6(1)(c) Legal obligation Mandatory B2B e-invoicing law
Security logs 6(1)(f) Legitimate interest Protection against fraud and cyberattacks
Technical debugging 6(1)(f) Legitimate interest Service improvement
Anonymized statistics 6(1)(f) Legitimate interest Service optimization

5. Data Sharing

5.1 Sub-processors

Party Location Purpose GDPR Safeguard
Azure OpenAI (Microsoft) Sweden (EU) AI chatbot processing EU Data Boundary, DPA
Stripe, Inc. Ireland (EU) Payment processing GDPR compliant, DPA
Hetzner Online GmbH Germany (EU) Server hosting GDPR compliant, DPA
Migadu Switzerland Email delivery Adequacy decision CH
Storecove Netherlands (EU) PEPPOL e-invoicing GDPR compliant, DPA

5.2 No Sale of Data

We NEVER sell, rent, or trade your personal data.

6. International Data Transfers

6.1 Data within EU

Your data is processed exclusively within the European Economic Area (EEA):

6.2 No Transfer to Third Countries

No personal data is transferred to countries outside the EEA/Switzerland.

7. Retention Periods

Category Retention Period Reason
Server logs (incl. IP) 90 days Security and debugging
Chatbot conversations Not stored Privacy by Design
Account data Until account deletion + 30 days Service delivery
Security log 1 year Fraud detection
Billing data 7 years Legal retention requirement (accounting law)
Anonymized statistics Indefinite Not traceable to individuals

8. Security Measures

We implement appropriate technical and organizational measures in accordance with GDPR Article 32:

8.1 Technical Measures

9. Automated Decision-Making and Profiling

9.1 AI Chatbot

The AI chatbot generates responses based on artificial intelligence. This is not automated decision-making within the meaning of GDPR Article 22 because:

9.2 No Profiling

We do not create user profiles for marketing, advertising, or price personalization. No profiling within the meaning of GDPR Article 4(4) takes place.

10. Cookies

🍪 Minimal Cookie Use: Not logged in? We place NO cookies.

10.1 Session Cookie (only when logged in)

Cookie Purpose Expiration Type
_wetwijzer_session Maintain login 30 days or on logout Strictly necessary

10.2 Privacy-Friendly Analytics

We use Umami, a privacy-friendly analytics solution that:

Umami collects only anonymized statistics such as page views and referrers, without identifying individual users.

10.3 No Invasive Tracking

We do not use:

11. Your GDPR Rights

As a data subject, you have the following rights:

Right GDPR Article Description
Access Art. 15 Request a copy of your personal data
Rectification Art. 16 Request correction of inaccurate data
Erasure Art. 17 Request deletion of your data ("right to be forgotten")
Restriction Art. 18 Request restriction of processing
Portability Art. 20 Receive your data in a structured, common format
Objection Art. 21 Object to processing based on legitimate interest

11.1 Exercising Your Rights

You can exercise your rights by:

We respond within 30 days. For complex requests, this period may be extended by 60 days.

12. Minor Data

The Service is not intended for persons under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and discover your child has provided us with data, please contact us for deletion.

13. Changes to This Policy

We may update this privacy policy. For substantial changes:

14. Contact

For questions about this privacy policy or to exercise your GDPR rights:

15. Supervisory Authority

You have the right to lodge a complaint with the Belgian Data Protection Authority:


Nederlandse versie | Version française | Deutsche Version | Terms of Service | Back to WetWijzer